Where do you ship to?
We currently ship within Peninsular Malaysia only.
How much is shipping?
Shipping within West Malaysia:
How long will it take for my order to arrive?
Your order will be shipped out within 2 working days upon placing your order. Standard delivery duration usually takes 3-5 working days within West Malaysia. You should receive your order(s) within 5-7 working days after you have placed an order.
Do I have to be home to accept delivery?
While it doesn’t need to be you, someone must be home to accept your deliveries. We won’t leave your order outside of your home/delivery address.
If no one is home to accept delivery when our driver arrives, we will take your items back to our warehouse. We will then attempt to arrange a second delivery for an additional delivery fee of RM10.
All purchases made through ridafruits.com are final and there are no returns/refunds.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com.
Our team should have the full discretion to decide whether or not the products should be returned and replaced. We will not accept any return of goods unless agreed specifically in writing in advance.
What if i have received the wrong items in my order?
If you received a product different from the one that you ordered, please contact us at firstname.lastname@example.org within 24 hours upon receiving the item(s) / delivery and attach a photo of the products you have received.
Upon receiving your email, we will be in touch to arrange for the exchange/replacement of the item(s).
What currency will my order be processed in?
We only accept Malaysian Ringgit (MYR).
What payment types do you accept?
Payments will be accepted and processed via Online Banking, Debit / Credit card (Visa, Mastercard) via Stripe.
How can i track my order / shipment?
When your order is complete, we will send you a tracking number via email to confirm your shipment.
Can I change my shipping address?
We are unable to change shipping addresses or details once orders have been made. Please ensure all details are correct before placing your order.
I still have questions about my order.
Should you have any questions regarding your order at all, please reach out to us at email@example.com with your order number.
Are your products Halal?
Yes, we are certified by JAKIM that all our products are Halal.
When will my order be shipped?
Once payment has been verified, you will receive an email confirmation regarding your orders. Orders take approximately 1-3 working days to process before orders are shipped out from our warehouse. Standard delivery duration takes 3-5 working days within West Malaysia.
What is your delivery policy?
After an online purchase is made, we will ship your parcel as soon as we can (usually within one working day) from our warehouse at Batu Pahat, Johor.
We understand how important it is to get your shopping to you! We make your order our priority and would like to get it to your hands in the shortest time possible. As such, please indicate your preferred shipping address and contact details clearly and completely at the check-out page to facilitate your order’s delivery attempt.